FAQs

To place your order:

- Go to the product page on the AVOID-website.

- Select the product subtype, if applicable, and click “Add to Cart”.

- Once your product is added to the cart, add the desired quantity for the product.

- Agree to the “Terms and Conditions” by checking the checkbox.

- Click "Checkout" to make payment and add a billing and shipping address. Once you add a shipping address, the shipping cost will be included in your final checkout invoice.

- Select your preferred payment method and make the payment.

- Once you have successfully placed your order, you will receive the order confirmation email from AVOID BV.

We, at AVOID, accept payment methods via credit cards, online banking, pay later portals such as Klarna and faster checkout portals such as PayPal, GooglePay, ShopPay, etc. We also accept payments via AMEX cards.

When your order is shipped, we provide comprehensive tracking information via our Track & Trace system. An automated email notification will be sent with your unique Track & Trace tracking code, allowing you to track the real-time status of your shipment and determine the expected delivery date.

You have the right to cancel the contract for any reason within 14 days from the day on which you receive the goods or a third party other than the carrier and indicated by you takes physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract. This may be done by an unequivocal statement, for example a letter sent by post, fax or e-mail. You may also use the model withdrawal form, but this is not obligatory. You must send your communication concerning your exercise of the right of withdrawal before the period of 14 days has expired.

Delivery time depends on product availability and shipping method. We aim to deliver orders within 1-3 business days.

Once your order has been shipped, you will receive an email with the Track & Trace code and a link to the website of the delivery service, where you can track the status of the order and see the expected delivery date.

We offer free shipping for orders above €20 within the Netherlands. Orders below this threshold will incur a shipping fee of €3.95. All orders destined for Belgium and Germany will incur a flat shipping fee of €6.95. The total shipping fee will be explicitly displayed in the shopping cart before the order is confirmed.

You can have your order shipped the same day if you place your order before 2:00 PM.

We aim to deliver your order to you within 1-3 working days, depending on product availability and shipping. You can track the journey of your order using the Track & Trace code and link sent to your email upon dispatch. This will allow you to track the status and expected delivery date with the carrier.

We offer free shipping for orders above €20 within the Netherlands. Orders below this threshold will incur a shipping fee of €3.95. For all orders with destination Belgium and Germany, a flat shipping fee of €6.95 applies. The total shipping fee will be explicitly displayed in the shopping cart before the order is confirmed.

International orders are welcome at AVOID. Delivery times and associated charges are determined by the destination address and will be displayed in the shopping cart before the order is completed. Please note that customers are responsible for any import duties or taxes levied by their respective countries.

AVOID ensures reliable delivery of orders via established shipping partners. The specific shipping method, determined by the weight, size, destination and selected shipping option of the order, is facilitated by DPD.

International shipping for orders is also welcome at AVOID.

International orders are welcome at AVOID. Delivery times and associated charges are determined by the destination address and will be displayed in the shopping cart before the order is completed. Please note that customers are responsible for any import duties or taxes levied by their respective countries.

Delivery will be made to the delivery address indicated. In case of your absence, the delivery service reserves the right to leave the package with a neighbor or a local collection point. A notification will be placed in your mailbox so that you can coordinate a subsequent delivery or pick up your package.

To ensure reliable delivery, AVOID use of trusted carriers. The specific shipping method applied to your order is determined by its size and weight, the shipping option you select, and your delivery address. Our shipments are primarily handled by DPD.

You can place an order as a guest without creating an account. Although creating an account is not mandatory, it is recommended for a more convenient shopping experience and better contact regarding your order.

To determine if an item cannot be returned, please visit the product page at AVOIDAny specific limitations or exclusions will be clearly stated there.

For further information and assistance, please contact our customer service team to resolve your query.

We regularly offer promotions and discounts to our valued customers. For exclusive access to subscriber-only updates, offers and discounts, sign up for our email notifications at AVOID. This way you will be one of the first to know about our special offers.

To initiate a return, please visit the Returns & Exchanges page on the AVOID-website. You will be asked to enter your order details to locate your order. After submitting your details, you will receive further instructions on how to complete your return.

For further assistance regarding returns, please message us through the website or email us at info@avoid-online.nl of yourself to use 'Live Help' by chatting with us. You can also contact us on (013) 465 75 19 for further assistance during opening hours (8:30 am to 5:00 pm).

Yes, we offer exchange services on AVOIDTo initiate a return/exchange, please visit the Returns & Exchanges page on the AVOID-website. You will be asked to enter your order details to locate your order. After submitting your details, you will receive further instructions on how to complete your exchange.

For further assistance regarding exchanges, please message us through the website or email us at info@avoid-online.nl of yourself "Live Help" by chatting with us. You can also contact us at (013) 465 75 19 for further assistance during opening hours (8:30 AM to 5:00 PM).

We will reimburse all payments you have made to us, including the costs of delivery (except for any additional costs resulting from your choice of a different delivery method than our standard delivery), immediately and at the latest within 14 days after we have been informed of your decision. The reimbursement will be made using the same means of payment as you used for the original transaction, unless expressly agreed otherwise. In any event, we will not charge any fees for this reimbursement.

We will reimburse all payments you have made to us, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than our standard delivery), immediately and at the latest within 14 days after we have been informed of your decision. The reimbursement will be made using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise. In any event, we will not charge any fees for this reimbursement.

The refund will be made using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise. In any event, we will not charge any fees for this refund.